Reactive repairs are repairs that arise on a day to day basis. There are three types of reactive repairs – Emergency, Urgent, and Routine.
Emergency repairs are repairs that require to be carried out if there is substantial risk to life, health, safety, or the security of your home.
Emergency repairs are things like:-
- gas leaks
- burst pipes
- total failure of heating system
- broken window (both panes of a double glazed unit)
- insecure external doors
If you think you smell gas, immediately turn off the gas supply at the meter, open the windows and doors of your house to allow fresh air in and phone Scotia Gas Networks on 0800 111 999. DO NOT SWITCH YOUR LIGHTS OR ELECTRICAL APPLIANCES ON OR OFF. DO NOT LIGHT A CIGARETTE. DO NOT USE NAKED FLAMES.
Someone from Scotia Gas Networks will let you know when the situation has been made safe.
We aim to make safe emergency repairs within four hours of receiving the report and complete any follow up work within 24 hours.
Please be aware that if you report the total failure of your heating system after 10pm at night and there is no substantial risk to life, health and safety, the Contractor will not attend until the next morning.
Urgent repairs are repairs that cause inconvenience but do not represent a substantial risk to life, health, safety, and/or the security or your home.
Types of repairs considered urgent are:-
- faulty electrical components not causing a danger to tenant
- broken door entry system to close
- broken window (one pane of a double glazed unit)
Our target is to complete urgent repairs within three working days of receiving the report.
The target timescales depend on the availability of parts, components, and in some cases, weather conditions. We will keep you informed if the repair is delayed because parts have to be ordered.
Routine repairs are repairs causing minor inconvenience but need to be sorted.
Types of repairs considered routine are:-
- leaking taps
- damage to fencing
- leaking gutters
We aim to complete routine repairs within 10 working days of receiving the report.
Our target repair timescales depend on the availability of parts, components, and in some cases, weather conditions. We will keep you informed if the repair is delayed because parts have to be ordered.