We attend to emergency repairs as quickly as possible, and operate a morning or afternoon appointment scheme for urgent and routine repairs. However we do try to arrange access to suit your requirements.
If after you have made access arrangements and something comes up preventing you from keeping the appointment, contact us to let us know. We will rearrange the visit to suit you. If a tradesman does not turn up at the arranged time, immediately contact the office. We will look into it and raise the matter with the contractor.
If you cannot be present at the arranged time, you should organise for a responsible adult to be in the house when the repair is being attended to. You, or a responsible adult, must be present at all times when tradesmen are in your home. Tradesmen are not allowed to carry out work in your house if neither you nor your representative is there.
In the event of an emergency – like a gas leak, or major water leak – we may have to get access to your property immediately to deal with the situation. If no-one was at home, we would force entry to get in, but we would secure your property before we leave, and repair any damage caused.
If you fail to provide access at an arranged time, you may be liable for the tradesman’s call out charge. If you fail to allow access at previously agreed times on two occasions for the same repair, we will assume that the repair is no longer required and cancel the Works Order.