Owners FAQs

Why am I charged a Management Fee?

The Management Fee covers our costs in providing our factoring service to you. The fee is reviewed annually to ensure that it reflects the cost of staff time and overheads incurred in delivering the service, including; arranging repairs, paying contractors, processing insurance claims, issuing factoring invoices, processing payments and pursuing factoring arrears.

How do I pay my factors account?

The payment section of this website will advise you on all available payment methods.

I am finding it difficult to pay my factors invoice, what can I do? 

If you are experiencing financial difficulties, you should contact the office immediately. An affordable repayment plan will be put in place for you that will cover your factoring charges and begin to reduce any arrear that has accrued.  You should not ignore any reminder letters that are sent to you as this could result in the Association taking further action against you, including having a Notice of Potential Liability put on your property which will be declared to any potential buyer when you come to sell your home.

Can I get benefit help with common charges? 

Many owners may be entitled to help from the Department for Works & Pensions (DWP) with payment of our Management Fee, common service charges and insurance.

The main qualifying benefits are:  

  • Income Support;
  • Income Based Jobseekers Allowance;
  • Pension Credit;

If you think you might qualify, don’t delay in contacting your local DWP office. You will need to provide them with proof of the charges. If you qualify for assistance, the DWP will divide qualifying charges over the year and pay you an additional benefit directly on a weekly basis. You will then be responsible for onward payment to us. Most common service charges are covered, provided they are part of a factoring agreement. The only exceptions are common heating charges and old arrears.